Privacy Policy

Ludo Story
Version 1.0 – Effective from September 15, 2026

This Privacy Policy explains how Popcom d.o.o. collects, uses, stores and protects personal data when you access or use the Ludo Story website, online game and related services available at www.ludostory.com (collectively, “Ludo Story”, the “Game” or the “Service”).

We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”).

I. DATA CONTROLLER

The controller responsible for the processing of personal data in connection with Ludo Story is:

Popcom d.o.o.
Tehnološki park 20
1000 Ljubljana
Slovenia

Website: www.ludostory.com

II. DATA WE MAY COLLECT

Account information

If you create a Ludo Story account, we may process information such as:

username;
email address;
account identifier;
profile information;
avatar or other profile settings;
account creation date;
account preferences.

We only request information reasonably necessary to provide and operate the relevant features.

Game and multiplayer information

When you play Ludo Story, we may process information relating to your gameplay, including:

games played;
game results;
wins and losses;
scores;
rankings;
achievements;
matchmaking information;
opponents;
game history;
timestamps;
gameplay events;
disconnections or abandoned matches;
information necessary to detect cheating or abuse.

Technical information

When you access Ludo Story, certain technical information may be collected automatically, including:

Internet Protocol (IP) address;
browser type and version;
operating system;
device type;
language settings;
approximate location derived from IP address;
date and time of access;
referring website;
pages or sections visited;
technical error information;
server logs;
session identifiers;
cookie and similar technology identifiers.

Chat and communication

If Ludo Story provides multiplayer chat, reactions, predefined messages or other communication features, information submitted through these features may be processed in order to provide the communication service.

Where necessary, communications may also be processed for abuse prevention, moderation, responding to reports, enforcing our Terms and Conditions and protecting users and the Service.

Users should not share sensitive personal information through multiplayer chat or other public communication features.

Communications with us

If you contact us, we may process your email address, your name or username, the contents of your message and information necessary to investigate or respond to your request.

III. HOW WE USE PERSONAL DATA

We may process personal data for the following purposes:

providing and operating Ludo Story;
creating and maintaining user accounts;
providing multiplayer functionality;
matchmaking players;
recording game results and statistics;
maintaining rankings and leaderboards;
saving player preferences and progress;
providing customer support;
maintaining the security of the Service;
detecting cheating, fraud and abuse;
enforcing our Terms and Conditions;
diagnosing technical problems;
improving gameplay and user experience;
analyzing how the Service is used;
complying with legal obligations;
establishing, exercising or defending legal claims.

We do not sell your personal data.

IV. LEGAL BASIS FOR PROCESSING

Performance of a contract

Certain processing is necessary to provide Ludo Story and the features requested by you, including user accounts and multiplayer functionality.

Legitimate interests

We may process information where necessary for our legitimate interests, including operating and improving Ludo Story, maintaining network and information security, preventing cheating and abuse, understanding how the Game is used, troubleshooting technical problems and protecting our rights and the rights of our users.

Consent

Where required by law, we will ask for your consent before processing information for a particular purpose.

This may apply, for example, to certain cookies, analytics or advertising technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Legal obligations

We may process or retain information where necessary to comply with applicable laws, court orders or legally binding requests from competent authorities.

V. MULTIPLAYER AND PUBLIC INFORMATION

Certain information may be visible to other Ludo Story players as part of the multiplayer experience.

This may include:

username;
avatar;
game status;
game results;
score;
ranking;
achievements;
other information intentionally displayed as part of your player profile.

Information you voluntarily publish through public or multiplayer features may be visible to other users.

You should avoid using your real name or publishing personal or sensitive information if you do not want other players to see it.

VI. COOKIES AND SIMILAR TECHNOLOGIES

Ludo Story may use cookies, local storage and similar technologies.

Some technologies may be necessary for maintaining sessions, remembering preferences, authentication, security and game functionality.

Other technologies may be used for analytics or advertising where permitted by applicable law.

Where legally required, non-essential cookies and similar technologies will only be used after obtaining your consent.

VII. ANALYTICS

We may use analytics services to understand how players use Ludo Story.

Analytics information may include information about visits, sessions, pages viewed, game usage, devices, browsers, approximate geographic regions, interactions with features and technical performance.

Where required by applicable law, analytics technologies requiring access to or storage of information on your device will only be activated after obtaining appropriate consent.

VIII. ADVERTISING

Ludo Story may display advertising.

Advertising providers may use cookies or similar technologies to deliver, measure or personalize advertising where permitted by applicable law.

Where consent is legally required for personalized advertising or advertising cookies, these technologies will not be activated until the appropriate consent has been obtained.

Users may be able to manage their advertising and cookie preferences through the consent management interface provided on the website.

IX. SERVICE PROVIDERS

We may use third-party service providers to help operate Ludo Story.

These providers may perform services such as:

website and server hosting;
cloud infrastructure;
content delivery;
analytics;
authentication;
database services;
security;
error monitoring;
customer support;
advertising.

Where these providers process personal data on our behalf, we take appropriate measures to ensure that personal data is processed in accordance with applicable data protection requirements.

X. SHARING OF PERSONAL DATA

We may share personal data where necessary with service providers that assist us in operating Ludo Story.

We may also disclose information where reasonably necessary to comply with applicable law, comply with a court order or legally binding request, investigate fraud or security incidents, enforce our Terms and Conditions, protect Popcom d.o.o., our users or third parties, or establish, exercise or defend legal claims.

If ownership or operation of Ludo Story or Popcom d.o.o. changes as part of a merger, acquisition, restructuring or sale, relevant information may be transferred as part of that transaction in accordance with applicable law.

We do not sell personal data to third parties.

XI. INTERNATIONAL DATA TRANSFERS

Some service providers used by Ludo Story may process information outside Slovenia or the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we take appropriate measures required by applicable data protection law.

Depending on the circumstances, these measures may include adequacy decisions adopted by the European Commission, Standard Contractual Clauses or other legally recognized safeguards.

XII. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

whether you maintain a Ludo Story account;
the type of information;
operational requirements;
security and fraud prevention requirements;
applicable legal obligations;
potential legal claims.

Account information may generally be retained while an account remains active.

Certain technical, security or transaction records may be retained for an additional period where reasonably necessary for security, fraud prevention, legal compliance or dispute resolution.

Information that is no longer required will be deleted or anonymized where appropriate.

XIII. ACCOUNT DELETION

Where Ludo Story provides registered user accounts, users may request deletion of their account and associated personal data.

Account deletion may be available through the account settings or by contacting Popcom d.o.o.

Following an account deletion request, we will delete or anonymize personal data associated with the account unless continued retention is required or permitted by applicable law.

XIV. YOUR DATA PROTECTION RIGHTS

If the GDPR applies to you, you may have the right to:

access your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
receive certain personal data in a portable format;
lodge a complaint with a competent supervisory authority.

These rights may be subject to limitations and conditions provided by applicable law.

You may contact us to exercise these rights. We may need to verify your identity before processing certain requests.

XV. CHILDREN

Ludo Story is intended for a general audience.

We do not knowingly seek to collect personal data from children in violation of applicable data protection laws.

Where consent from a parent or legal guardian is required under applicable law, children should not create an account or provide personal information without the required authorization.

If we become aware that personal data relating to a child has been collected in circumstances where parental consent was legally required but not obtained, we will take appropriate steps to delete or otherwise lawfully process the information.

Parents or legal guardians who believe that a child has provided personal data improperly may contact us.

XVI. DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, unauthorized disclosure, alteration, accidental loss, destruction and misuse.

However, no online service or method of electronic storage can guarantee absolute security.

Users are responsible for keeping their account credentials confidential and should use appropriate security measures when accessing their account.

XVII. AUTOMATED SYSTEMS AND FAIR PLAY

Ludo Story may use automated systems to detect suspicious gameplay, cheating, abuse, unusual account activity or violations of our Terms and Conditions.

Such systems may analyze gameplay and technical information.

Where automated systems identify suspicious activity, we may investigate the relevant account or game session and take appropriate action in accordance with our Terms and applicable law.

XVIII. THIRD-PARTY LINKS

Ludo Story may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of third-party services before providing personal information to them.

XIX. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to Ludo Story, our data processing practices, technologies or applicable laws.

The current version will be published on www.ludostory.com.

The effective date displayed at the beginning of this Privacy Policy indicates when the current version became effective.

Where required by applicable law, we will provide additional notice of material changes.

XX. SUPERVISORY AUTHORITY

Users in Slovenia may contact the competent Slovenian data protection supervisory authority regarding the processing of their personal data.

The competent authority is the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec).

Users residing in other EEA countries may also have the right to lodge a complaint with the competent data protection authority in their country.

XXI. CONTACT

For questions concerning this Privacy Policy, the processing of personal data or the exercise of your data protection rights, please contact:

Popcom d.o.o.
Tehnološki park 20
1000 Ljubljana
Slovenia

Website: www.ludostory.com

Ludo Story – Privacy Policy
Version 1.0
Effective from September 15, 2026