Terms of Service

Ludo Story
Version 1.0 – Effective from September 15, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Ludo Story website, online game, multiplayer services and related features available through www.ludostory.com (collectively referred to as “Ludo Story”, the “Game” or the “Service”).

By accessing, using or playing Ludo Story, you agree to these Terms. If you do not agree with these Terms, you should not access or use the Service.

I. SERVICE PROVIDER

Ludo Story is operated by:

Popcom d.o.o.
Tehnološki park 20
1000 Ljubljana
Slovenia

Popcom d.o.o. is the operator of the Ludo Story website and online game and is responsible for the operation and administration of the Service, unless otherwise stated.

II. DESCRIPTION OF THE SERVICE

Ludo Story is an online multiplayer game based on the traditional board game Ludo and related gameplay concepts.

The Service may allow users to:

play Ludo Story online;
play against other players;
play against computer-controlled opponents;
join multiplayer matches;
use usernames, avatars or player profiles;
communicate with other players through chat or other communication features;
view game statistics, scores, rankings or leaderboards;
access additional game-related features.

Some features may be available without registration, while others may require a user account.

Popcom d.o.o. may add, modify, remove or temporarily disable features of the Service at any time.

III. ELIGIBILITY

You may use Ludo Story only if you are legally permitted to use online services of this type under the laws applicable to you.

Users who have not reached the age required to independently consent to the use of online services in their country should use Ludo Story only with the permission and supervision of a parent or legal guardian where required by applicable law.

By using Ludo Story, you confirm that you meet the applicable requirements for using the Service.

IV. USER ACCOUNTS

Certain features of Ludo Story may require the creation of a user account.

When creating an account, you agree to provide accurate information and to keep your login credentials secure. You are responsible for activities performed through your account.

You may not:

impersonate another person;
use another person's account without permission;
create accounts for fraudulent or abusive purposes;
sell, transfer or commercially trade accounts without our permission;
use usernames that are offensive, unlawful, misleading or infringe the rights of others.

We reserve the right to change or remove usernames that violate these Terms.

Where supported by the Service, users may request deletion of their account through the available account settings or by contacting us.

V. MULTIPLAYER GAMES

Ludo Story may connect users with other players through online multiplayer matches.

Multiplayer matches may depend on internet connectivity, server availability, matchmaking systems and the availability of other players.

We cannot guarantee that:

another player will remain connected until the end of a match;
a multiplayer match will always be completed;
matchmaking will always find an opponent;
players will have identical network conditions;
game sessions will be free from delays, interruptions or technical problems.

If a player disconnects, leaves a match or experiences a network problem, the Game may automatically determine the outcome of the match according to the current game rules.

Where technically appropriate, a disconnected player may be replaced by a computer-controlled opponent or the match may continue without that player.

VI. FAIR PLAY

All players are expected to play fairly. You must not use Ludo Story in a way that provides an unfair advantage over other players.

The following activities are prohibited:

cheating;
manipulating game results;
exploiting bugs or technical vulnerabilities;
using bots, scripts or automated gameplay systems;
modifying the Game or its network communication;
interfering with matchmaking;
intentionally manipulating rankings or statistics;
coordinating with other players to artificially influence results;
using multiple accounts to gain an unfair advantage;
attempting to access systems or information that are not intended for you.

If you discover a bug or vulnerability that could affect gameplay, you should report it instead of exploiting it.

We may invalidate matches, scores, rankings or statistics where we reasonably believe that cheating, manipulation or a technical error has occurred.

VII. RANDOMNESS AND GAME RESULTS

Certain elements of Ludo Story, including dice rolls, opponent selection or other gameplay events, may involve random or algorithmically generated results.

Players acknowledge that individual games may be influenced by chance. A winning or losing streak does not by itself indicate manipulation of the Game.

Game results generated and recorded by our systems are considered final unless we determine that a technical error, cheating or other exceptional circumstance affected the result.

VIII. CHAT AND PLAYER COMMUNICATION

Ludo Story may provide chat, predefined messages, reactions, emojis or other communication features.

When communicating with other players, you must behave respectfully.

You may not use Ludo Story to:

threaten or harass other players;
publish hateful, discriminatory or abusive content;
publish sexually explicit or otherwise inappropriate content;
spam other users;
advertise unrelated products or services;
distribute malware or harmful links;
disclose another person's private information;
impersonate another person;
encourage illegal activity.

We reserve the right to remove content, restrict communication features, mute users or suspend accounts where these rules are violated.

Users should not disclose sensitive personal information to other players through Ludo Story.

IX. VIRTUAL ITEMS AND GAME FEATURES

Ludo Story may include virtual items, achievements, points, rankings, cosmetic items, virtual currencies or similar game features.

Unless explicitly stated otherwise, virtual items:

have no real-world monetary value;
cannot be exchanged for cash;
do not represent ownership of physical or financial property;
are licensed for use within Ludo Story only.

We may modify, rebalance, replace or discontinue virtual items or game features when reasonably necessary for operation, balancing, security or further development of the Game.

If paid virtual items or other purchases are introduced, additional purchase and refund terms may apply.

X. AVAILABILITY OF THE SERVICE

We aim to keep Ludo Story available and functioning reliably, but continuous availability cannot be guaranteed.

The Service may occasionally be unavailable because of maintenance, updates, server problems, network failures, security incidents, third-party infrastructure failures, technical problems or circumstances beyond our reasonable control.

We may temporarily suspend all or part of the Service where necessary.

We are not responsible for interruptions caused by the user's internet connection, device, browser, operating system or other systems outside our control.

XI. CHANGES TO THE GAME

Ludo Story is an evolving online game.

We may modify gameplay, graphics, interfaces, rules, matchmaking, scoring, rankings, features or other elements of the Game.

Such changes may be made to improve gameplay, maintain game balance, introduce new features, correct errors, improve security or for other operational reasons.

We do not guarantee that any particular feature, design, game mechanic or functionality will remain permanently available.

XII. INTELLECTUAL PROPERTY

Unless otherwise stated, Ludo Story and its original content are owned by or licensed to Popcom d.o.o.

This includes, where applicable, software and source code, game design, graphics, illustrations, characters, animations, user interfaces, logos, names, text, audio, databases, website design and visual elements.

These materials are protected by applicable copyright, trademark and other intellectual property laws.

You may use Ludo Story only for personal, non-commercial entertainment unless we provide written permission for another use.

You may not copy, reproduce, modify, distribute, sell, sublicense, reverse engineer or commercially exploit protected Ludo Story content except where such restriction is prohibited by applicable law.

Traditional Ludo gameplay concepts and other elements that are in the public domain are not claimed as exclusive intellectual property of Popcom d.o.o.

XIII. THIRD-PARTY SERVICES

Ludo Story may use third-party services for functions such as hosting, analytics, advertising, authentication, content delivery or technical infrastructure.

Third-party services may operate according to their own terms and privacy policies.

Where Ludo Story contains links to external websites, Popcom d.o.o. is not responsible for the content, availability or operation of those external websites.

XIV. PRIVACY AND COOKIES

The processing of personal data in connection with Ludo Story is described in our Privacy Policy.

Ludo Story may also use cookies and similar technologies required for operation, security, preferences, analytics or other purposes described in our Cookie Policy.

XV. SUSPENSION AND TERMINATION

We may warn, restrict, suspend or terminate a user's access to Ludo Story where we reasonably believe that the user violated these Terms, cheated or manipulated gameplay, abused other players, attempted to compromise the security of the Service, used automated systems or bots, engaged in fraudulent activity, violated applicable law or materially disrupted the experience of other players.

Depending on the circumstances, restrictions may apply to an account, device, network address or specific features of the Service.

We may take immediate action without prior notice where reasonably necessary to protect users, the Game, our systems or third parties.

XVI. USER RESPONSIBILITY

You use Ludo Story at your own responsibility.

You are responsible for ensuring that your device, browser, internet connection and other technical equipment are suitable for accessing the Service.

You are also responsible for maintaining the confidentiality and security of your account credentials.

You agree not to use the Service in violation of applicable law or the rights of other persons.

XVII. DISCLAIMER

Ludo Story is provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee that the Service will always be uninterrupted, error-free or available on every device or browser.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited under applicable consumer protection law.

XVIII. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Popcom d.o.o. shall not be liable for indirect, incidental or consequential losses arising from the use or inability to use Ludo Story.

This may include loss resulting from service interruptions, network failures, lost game progress, lost rankings, technical errors or unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including mandatory consumer protection rights.

XIX. CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes to Ludo Story, applicable laws, technologies or our business practices.

The current version of the Terms will be published on www.ludostory.com.

Where required by applicable law, we will provide appropriate notice of material changes.

XX. GOVERNING LAW

These Terms and the use of Ludo Story are governed by the laws of the Republic of Slovenia, without prejudice to any mandatory consumer protection rights that may apply to users residing in other countries.

Where legally permitted, disputes relating to Ludo Story or these Terms shall be subject to the jurisdiction of the competent courts in Ljubljana, Slovenia.

XXI. CONTACT

Questions, complaints or requests concerning Ludo Story or these Terms may be addressed to:

Popcom d.o.o.
Tehnološki park 20
1000 Ljubljana
Slovenia

Website: www.ludostory.com

Ludo Story – Terms and Conditions
Version 1.0
Effective from September 15, 2026